Let's be realβgetting water delivered in Manhattan sucks.
Some guy on a bike shows up and leaves your order in the lobby (if you're lucky). Other times, it's late, leaking, or just never comes. And if you live in a walk-up? Forget about it.
We started 1800WATERS because we were tired of the nonsense. Tired of broken bottles, surprise fees, and strangers who don't even ring the bell.